Privacy Policy

Effective Date: 24 January 2025

MXZ Tech Solutions Pty Ltd ("we," "us," "our," or "Panda Trip") is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

1. What Personal Information Do We Collect?

We may collect the following types of personal information when you use our platform or services:

Identity Information: Your name, date of birth, gender, and identification details (e.g., passport).
Contact Information: Email address, phone number, and residential address.
Payment Information: Credit/debit card details and other payment information provided through our third-party payment processor (e.g., Stripe).
Travel Information: Travel preferences, booking details, and special requests (e.g., dietary or accessibility needs).
Technical Information: IP address, browser type, device information, and cookies (for website functionality and analytics).
Other Information: Any additional information you provide during communication with us (e.g., feedback or inquiries).

2. How Do We Collect Personal Information?

We collect personal information in the following ways:

Directly from You:

When you create an account or make a booking on our platform.
When you communicate with us via email, phone, or online forms.

Automatically:

Through cookies, web beacons, and other tracking technologies when you use our website.

From Third Parties:

When you book services provided by our third-party service providers (e.g., hotels, airlines, tour operators).

3. Why Do We Collect Personal Information?

We collect, hold, and process your personal information for the following purposes:

To provide our booking and travel-related services.
To process payments securely.
To communicate with you about your bookings, inquiries, or complaints.
To improve our platform’s functionality and user experience.
To comply with legal and regulatory obligations.
To send you marketing communications, promotions, or surveys (with your consent).

4. Disclosure of Your Personal Information

We may disclose your personal information to the following parties:

Service Providers:

Travel suppliers (e.g., airlines, hotels, tour operators) to facilitate your bookings. Disclosures are strictly limited to the information necessary to provide the requested services.

Payment Processors:

Third-party payment gateways (e.g., Stripe) to securely process transactions. Information shared includes payment details necessary for completing the transaction.

Government and Legal Authorities:

When required by law, regulation, or court orders.

Third-Party Analytics Providers:

For website analytics and performance monitoring.

We limit disclosures to what is necessary for providing services or complying with legal obligations. We do not sell your personal information to third parties for marketing purposes.

5. Cross-Border Disclosure

In providing our services, we may transfer your personal information to entities located outside of Australia. Specifically, data transfers will primarily involve entities in China to facilitate travel arrangements. We ensure that such transfers are conducted with adequate privacy safeguards in place, such as compliance with Australian privacy standards, binding agreements, and verification of privacy practices by the receiving entities. These entities may include:

Service providers and travel suppliers in countries such as China, where your travel arrangements are made.
Cloud storage providers in regions with comparable privacy protections, as assessed under the Privacy Act 1988 (Cth).

By using our platform, you consent to such international data transfers. If you later object to these transfers, you may withdraw your consent by contacting us at our provided email address. Please note that withdrawing consent may impact the services we can provide. We take reasonable steps to ensure that overseas recipients comply with the APPs or are subject to equivalent privacy laws, which include:

Verifying the implementation of privacy safeguards consistent with Australian standards.
Entering into binding contractual agreements to uphold data protection.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes actively monitoring for potential data breaches, employing containment measures to minimize impact, and implementing a response plan to address any breaches promptly. In the event of a significant data breach, we will notify affected individuals and, where required, report the breach to the Office of the Australian Information Commissioner (OAIC) in accordance with applicable laws. These measures include:

Using secure servers and encryption protocols.
Restricting access to personal information to authorized personnel only.
Regularly updating and monitoring our cybersecurity systems.

Despite our best efforts, no method of transmission or storage is completely secure. You provide your personal information at your own risk.

7. Your Rights

Under the Privacy Act, you have the following rights:

Access: Request access to the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete personal information.
Withdrawal of Consent: Withdraw your consent for marketing communications at any time.
Complaints: Lodge a complaint if you believe we have breached the APPs or mishandled your personal information. We will acknowledge receipt of your complaint within 5 business days and provide updates throughout the investigation process. Our aim is to resolve the complaint within 30 business days, and we will communicate the final outcome to you promptly. If additional time is required, we will inform you of the revised timeline and reasons for the delay. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) by visiting their website at https://www.oaic.gov.au or calling 1300 363 992.

To exercise your rights, please contact us via email at [email protected]. This is our primary and preferred method of communication, and we aim to respond to inquiries promptly.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance the functionality and performance of our website.
Understand user behavior and preferences for analytics purposes.
Deliver personalized content and advertisements.

In addition to essential cookies required for basic functionality, we also use third-party cookies to support features like analytics and advertising. Users can opt out of third-party tracking through their browser settings or by using tools like 'Do Not Track' preferences. However, disabling third-party cookies may impact certain features or personalized content on our platform. To learn more about how to manage cookies, please visit our Cookie Policy or contact us for further information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

MXZ Tech Solutions Pty Ltd
Email: [email protected]

We will respond to your inquiry within a reasonable time, typically within 30 days.